Frequently Asked Questions
Is it sturdy?
Each ecoLattice™ panel comes with two sturdy support legs. ecoLattice™ is strong and stable but should be properly secured so it cannot be pushed over. By using our proprietary Key-lock with ground stakes or landscape spikes from your local hardware store, you will add an additional stability. We highly recommend for safety.
ecoLattice™ should be properly secured with our Key-lock to the ground or surface to ensure safety.
ecoLattice™ strongly recommends properly securing product to the ground and should never be used inappropriately outside its use as a decorative structure. Not to be climbed on or played around by children. We here at ecoLattice™ want to ensure the safety of all our customers and their families as we are a family business ourselves.
Does ecoLattice™ come with a warranty or guarantee?
We here at ecoLattice™ want your experience to be the very best it can be. If there is a problem with any of the products we offer, please email us directly so we can resolve the issue together and make your design the best on the block.
Does it come in other colors?
ecoLattice™ comes in a rich earth-tone with the look of real wood. It will weather giving you a silvering effect like aged wood. Should you prefer, you can paint ecoLattice™ any desired color to complement your home or lifestyle. Use a high-quality oil-based primer and paint to give you the best results possible and a longer life to the product itself.
ecoLattice™ is virtually maintenance free and requires no special treatment. Use water to remove surface dirt.
ecoLattice operates the https://www.ecolattice.com/ website, which provides the SERVICE.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.