Shipping and Return Policy
Shipping Policy
DELIVERIES
We deliver orders within a 60-mile radius of our Farmingdale, New Jersey location.
We also offer installation if you just prefer to let us put your ecoLattice™ set together and move it into place for you. Delivery within 60Miles – $75.00.
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INSTALLATION
Installation: Single Units $75.00 Larger units $150.00
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SCHEDULE DELIVERY
Please contact us at info@ecolattice.com or call 848.448.7164 to schedule a delivery or delivery with an installation.
ecoLattice Friendly Return Policy
Nothing makes us happier than a happy ecoLatticeâ„¢ customer. We promise to do our best to deliver on your expectations and provide the best customer experience. If you are unsatisfied for any reason, please email us directly at info@ecoLattice.com so we can address immediately.
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How To Make A Return
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Email info@ecolattice.com
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We do not accept returns after 30 days from ship date.
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If you believe your package was damaged in shipping, we require that you contact us within five days of delivery and we will work with you to quickly resolve the issue.
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To cancel an order, please contact ecoLatticeâ„¢ as soon as possible. If your order has not shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
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All refund recipients will receive an email confirmation of their records.