Shipping & Returns 2017-11-23T23:51:24+00:00

Shipping & Returns

DELIVERIES

We deliver orders within a 60-mile radius of our Farmingdale, New Jersey location.

We also offer installation if you just prefer to let us put your ecoLattice set together and move it into place for you. Delivery within 60Miles – $75.00.

INSTALLATION

Installation: Single Units $75.00   Larger units $150.00

SCHEDULE DELIVERY

Please contact us at info@ecolattice.com or call 848.448.7164 to schedule a delivery or delivery with an installation.

 

ecoLattice™ FRIENDLY RETURN POLICY

Nothing makes us happier than a happy ecoLattice customer. We promise to do our best to deliver on your expectations and provide the best customer experience. If you are unsatisfied for any reason, please email us directly at info@ecoLattice.com so we can address immediately.

 

HOW TO MAKE A RETURN

  • Email info@ecolattice.com
  • We do not accept returns after 30 days from ship date.
  • If you believe your package was damaged in shipping, we require that you contact us within five days of delivery and we will work with you to quickly resolve the issue. 
  • To cancel an order, please contact ecoLattice™ as soon as possible. If your order has not shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
  • All refund recipients will receive an email confirmation of their records.

 

OUR GUARANTEE

ecoLattice is so sure the person getting one of our fine products will be thrilled, we offer a 100% Satisfaction Guarantee!  If you have a problem with the crate or its contents, you can email us at info@ecolattice.com and we’ll do our best to make it right!

Disclaimer Of Warranties

PRODUCTS OBTAINED THROUGH YOUR USE OF THE WEBSITE ARE PROVIDED WITH STANDARD PRODUCT WARRANTIES APPLICABLE TO SUCH PRODUCTS. THIS WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITATION OF THE FOREGOING, ecoLattice.com LLC. SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO: (i) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, APPROPRIATENESS, RELIABILITY, TIMELINESS, USEFULNESS OR OTHERWISE OF THE WEBSITE OR WEBSITE CONTENT; AND (ii) ANY WARRANTIES OF TITLE, WARRANTY OF NON-INFRINGEMENT AND WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ecoLattice.com LLC. MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, OR WILL BE UNINTERRUPTED, TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE OR ERROR-FREE OR THAT THE RESULTS THAT MAY BE OBTAINED BY USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE. THE USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. YOU UNDERSTAND AND ACKNOWLEDGE THAT YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY DEFECT IN OR DISSATISFACTION WITH THE WEBSITE OR SERVICES IS TO CEASE TO USE THE WEBSITE OR SERVICES.

Limitation Of Liability

YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY LOSS OR DAMAGES SHALL BE, AT YOUR OPTION, REFUND OF THE PURCHASE PRICE OF THE GOODS SOLD OR REPLACEMENT IN KIND AND QUANTITY. IN NO EVENT WILL ecoLattice.com LLC., ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AFFILIATES, SUCCESSORS OR ASSIGNS, BE LIABLE TO ANY PARTY (i) FOR ANY OTHER EXEMPLARY, INDIRECT, DIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE), OR ANY OTHER DAMAGES ARISING IN ANY WAY OUT OF THE AVAILABILITY, USE, RELIANCE ON OR INABILITY TO USE THE WEBSITE, EVEN IF ecoLattice.com LLC., OR ITS REGISTERED AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION, (ii) THE COST OF PROCUREMENT OF ANY SUBSTITUTE PRODUCTS AND/OR SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION OR SERVICES OBTAINED OR WHICH YOU WERE UNABLE TO OBTAIN OR TRANSACTIONS EFFECTED OR FAILED TO BE EFFECTED, (iii) ANY LINK PROVIDED IN CONNECTION WITH THE SERVICES, OR (iv) ANY MATTER OTHERWISE RELATED TO YOUR USE OF THE WEBSITE OR THE SERVICES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Please Note: Refunds may be made in the form of merchandise credit.

Indemnification

You agree to defend, indemnify and hold ecoLattice.com LLC, its affiliates, officers, directors and employees harmless from any and all claims, liabilities, settlements, costs and expenses relating thereto, including without limitation, reasonable legal and accounting fees, arising in any way from your use of the Website or the Services, any violation of these Terms and Conditions by you, or any User Content you post on or through the Website. ecoLattice.com LLC, shall provide notice to you promptly of such claim and shall reasonably cooperate with you, at your expense, in your defense of any such claim.

You understand and agree that ecoLattice.com LLC,  may from time to time establish and revise practices and limitations concerning your use of the Services. You agree thatecoLattice.com LLC, shall have no liability for the deletion or failure to store any messages and other communications or other content maintained on the Website or transmitted using the Website or the Services.

These Terms and Conditions constitute the entire agreement between you and ecoLattice.com LLC and govern your use of the Website and the Services. You also may be subject to additional terms and conditions that may apply when you use third party content or services. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. The failure of at ecoLattice.com LLC to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or condition. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Services or these Terms and Conditions must be filed within one year after such claim or cause of action arose. The section titles of these Terms and Conditions are merely for convenience and will not have any effect on the substantive meaning of this Agreement.

You understand and agree is your soul responsibility to make sure the ecoLattice product has been inspected, installed and secured properly to ensure the safety of both the customer or any other parties that shall use or be near the ecoLattice product and as such no liability will be held by or to ecoLattice for any misuse or damages caused by this product including but not limited to property loss, possible injury or death of any parties caused by improper use or improper securing of ecoLattice product in anyway. And by accepting these terms and purchasing ecoLattice you are accepting all responsibility and liability as the consumer and will hold ecoLattice and it’s affiliates free and void of any claims or legal ramifications due to any misuse or injury caused by the product.